{"id":18085,"date":"2025-05-05T14:28:59","date_gmt":"2025-05-05T19:28:59","guid":{"rendered":"https:\/\/www.iser.edu.co\/?page_id=18085"},"modified":"2025-05-12T10:42:32","modified_gmt":"2025-05-12T15:42:32","slug":"atencion-al-ciudadano-y-servicios","status":"publish","type":"page","link":"https:\/\/www.iser.edu.co\/index.php\/atencion-al-ciudadano-y-servicios\/","title":{"rendered":"Atenci\u00f3n al Ciudadano y Servicios"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18085\" class=\"elementor elementor-18085\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4762655 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4762655\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da51c31\" data-id=\"da51c31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28c12d4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"28c12d4\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f452c83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f452c83\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3605f56\" data-id=\"3605f56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac601fe elementor-widget elementor-widget-heading\" data-id=\"ac601fe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atenci\u00f3n al Ciudadano y Servicios<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b1ce69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b1ce69\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-653c337\" data-id=\"653c337\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87ae5a0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"87ae5a0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1bc4b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1bc4b5\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1749303\" data-id=\"1749303\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c57d8ef elementor-widget elementor-widget-heading\" data-id=\"c57d8ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc50158 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc50158\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8bb1dc6\" data-id=\"8bb1dc6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-341cd5a ha-toggle--icon-right ha-has-bg-overlay elementor-widget elementor-widget-ha-toggle happy-addon ha-toggle happy-addon-pro\" data-id=\"341cd5a\" data-element_type=\"widget\" data-widget_type=\"ha-toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ha-toggle__wrapper\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5461\" class=\"ha-toggle__item-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5461\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"fas fa-question\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Formulario electr\u00f3nico de pqrdsyf<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5461\" class=\"ha-toggle__item-content\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5461\">\n\t\t\t\t\t\t<div class=\"WaaZC\"><div class=\"rPeykc\" data-hveid=\"CCwQAQ\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQo_EKegQILBAB\"><p><span data-huuid=\"3066340827297106472\">PQRSD son las siglas que representan &#8220;Peticiones, Quejas, Reclamos, Sugerencias y Denuncias&#8221;.\u00a0<\/span><span data-huuid=\"3066340827297107331\">Es un sistema que permite a los ciudadanos expresar sus inquietudes, reclamos o sugerencias a las autoridades o entidades p\u00fablicas, con el objetivo de mejorar la calidad de los servicios y atender sus necesidades.<span class=\"pjBG2e\" data-cid=\"9c0c8bc3-e6ba-4ae3-9deb-e204ec0357a4\"><span class=\"UV3uM\">\u00a0<\/span><\/span><\/span><\/p><div class=\"NPrrbc\" data-cid=\"9c0c8bc3-e6ba-4ae3-9deb-e204ec0357a4\" data-uuids=\"3066340827297106472,3066340827297107331\"><div class=\"BMebGe btku5b fCrZyc LwdV0e FR7ZSc OJeuxf\" tabindex=\"0\" role=\"button\" aria-label=\"Ver v\u00ednculos relacionados\" data-hveid=\"CCsQAQ\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQ3fYKegQIKxAB\"><div class=\"niO4u\"><div class=\"kHtcsd\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"WaaZC\"><div class=\"rPeykc pyPiTc\" data-hveid=\"CCQQAQ\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQo_EKegQIJBAB\"><span data-huuid=\"3066340827297104953\">Elaboraci\u00f3n:<\/span><\/div><\/div><div class=\"WaaZC\"><ul data-hveid=\"CDoQAQ\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQm_YKegQIOhAB\"><li style=\"list-style-type: none;\"><ul data-hveid=\"CDoQAQ\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQm_YKegQIOhAB\"><li class=\"K3KsMc\"><div class=\"zMgcWd dSKvsb\" data-il=\"\"><div data-crb-p=\"\"><div class=\"xFTqob\"><div class=\"Gur8Ad\"><span data-huuid=\"3066340827297107530\"><strong>Peticiones:<\/strong><\/span><\/div><div class=\"vM0jzc\"><p><span data-huuid=\"3066340827297104293\">Solicitudes verbales o escritas que un ciudadano realiza a una entidad p\u00fablica para obtener un servicio, informaci\u00f3n o para ejercer un derecho.<span class=\"pjBG2e\" data-cid=\"c8cad758-0b05-4ca7-8766-4f4b1284493b\"><span class=\"UV3uM\">\u00a0<\/span><\/span><\/span><\/p><div class=\"NPrrbc\" data-cid=\"c8cad758-0b05-4ca7-8766-4f4b1284493b\" data-uuids=\"3066340827297107530,3066340827297104293\"><div class=\"BMebGe btku5b fCrZyc LwdV0e FR7ZSc OJeuxf\" tabindex=\"0\" role=\"button\" aria-label=\"Ver v\u00ednculos relacionados\" data-hveid=\"CDQQAQ\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQ3fYKegQINBAB\"><div class=\"niO4u\"><div class=\"kHtcsd\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/li><li class=\"K3KsMc\"><div class=\"zMgcWd dSKvsb\" data-il=\"\"><div data-crb-p=\"\"><div class=\"xFTqob\"><div class=\"Gur8Ad\"><span data-huuid=\"3066340827297106011\"><strong>Quejas:<\/strong><\/span><\/div><div class=\"vM0jzc\"><p><span data-huuid=\"3066340827297106870\">Manifestaciones de insatisfacci\u00f3n o inconformidad con la prestaci\u00f3n de un servicio, la gesti\u00f3n de un tr\u00e1mite o la conducta de un funcionario p\u00fablico.<span class=\"pjBG2e\" data-cid=\"31413c44-aff2-4a39-9bc2-c47d0e388696\"><span class=\"UV3uM\">\u00a0<\/span><\/span><\/span><\/p><div class=\"NPrrbc\" data-cid=\"31413c44-aff2-4a39-9bc2-c47d0e388696\" data-uuids=\"3066340827297106011,3066340827297106870\"><div class=\"BMebGe btku5b fCrZyc LwdV0e FR7ZSc OJeuxf\" tabindex=\"0\" role=\"button\" aria-label=\"Ver v\u00ednculos relacionados\" data-hveid=\"CDcQAQ\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQ3fYKegQINxAB\"><div class=\"niO4u\"><div class=\"kHtcsd\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/li><\/ul><\/li><\/ul><div id=\"DjAZaLXpJc2ZwbkPn_26mQY__66\" class=\"bsmXxe\"><ul><li class=\"K3KsMc\"><div class=\"zMgcWd dSKvsb\" data-il=\"\"><div data-crb-p=\"\"><div class=\"xFTqob\"><div class=\"Gur8Ad\"><span data-huuid=\"3066340827297104492\"><strong>Reclamos:<\/strong><\/span><\/div><div class=\"vM0jzc\"><p><span data-huuid=\"3066340827297105351\">Manifestaciones de inconformidad con la calidad de un producto o servicio, con la finalidad de obtener una compensaci\u00f3n o soluci\u00f3n.<span class=\"pjBG2e\" data-cid=\"9c0b28cf-4f3a-4505-a1aa-b69a34a5a25c\"><span class=\"UV3uM\">\u00a0<\/span><\/span><\/span><\/p><div class=\"NPrrbc\" data-cid=\"9c0b28cf-4f3a-4505-a1aa-b69a34a5a25c\" data-uuids=\"3066340827297104492,3066340827297105351\"><div class=\"BMebGe btku5b fCrZyc LwdV0e FR7ZSc OJeuxf\" tabindex=\"0\" role=\"button\" aria-label=\"Ver v\u00ednculos relacionados\" data-hveid=\"CIEBEAE\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQ3fYKegUIgQEQAQ\"><div class=\"niO4u\"><div class=\"kHtcsd\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/li><\/ul><\/div><div id=\"DjAZaLXpJc2ZwbkPn_26mQY__69\" class=\"bsmXxe\"><ul><li class=\"K3KsMc\"><div class=\"zMgcWd dSKvsb\" data-il=\"\"><div data-crb-p=\"\"><div class=\"xFTqob\"><div class=\"Gur8Ad\"><span data-huuid=\"3066340827297107069\"><strong>Sugerencias:<\/strong><\/span><\/div><div class=\"vM0jzc\"><p><span data-huuid=\"3066340827297107928\">Propuestas de mejora o innovaci\u00f3n que un ciudadano formula a una entidad p\u00fablica, con el objetivo de optimizar los servicios o tr\u00e1mites.<span class=\"pjBG2e\" data-cid=\"dffa53ad-b591-487d-bf7a-79c7577af40f\"><span class=\"UV3uM\">\u00a0<\/span><\/span><\/span><\/p><div class=\"NPrrbc\" data-cid=\"dffa53ad-b591-487d-bf7a-79c7577af40f\" data-uuids=\"3066340827297107069,3066340827297107928\"><div class=\"BMebGe btku5b fCrZyc LwdV0e FR7ZSc OJeuxf\" tabindex=\"0\" role=\"button\" aria-label=\"Ver v\u00ednculos relacionados\" data-hveid=\"CIcBEAE\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQ3fYKegUIhwEQAQ\"><div class=\"niO4u\"><div class=\"kHtcsd\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/li><\/ul><\/div><div id=\"DjAZaLXpJc2ZwbkPn_26mQY__72\" class=\"bsmXxe\"><ul><li class=\"K3KsMc\"><div class=\"zMgcWd dSKvsb\" data-il=\"\"><div data-crb-p=\"\"><div class=\"xFTqob\"><div class=\"Gur8Ad\"><span data-huuid=\"3066340827297105550\"><strong>Denuncias:<\/strong><\/span><\/div><div class=\"vM0jzc\"><p><span data-huuid=\"3066340827297106409\">Manifestaciones de irregularidades o actos que se consideran contrarios a la ley o a los reglamentos, que un ciudadano realiza a una entidad p\u00fablica.<span class=\"pjBG2e\" data-cid=\"789c09dc-5320-4c4b-b817-ccbdced57392\"><span class=\"UV3uM\">\u00a0<\/span><\/span><\/span><\/p><div class=\"NPrrbc\" data-cid=\"789c09dc-5320-4c4b-b817-ccbdced57392\" data-uuids=\"3066340827297105550,3066340827297106409\"><div class=\"BMebGe btku5b fCrZyc LwdV0e FR7ZSc OJeuxf\" tabindex=\"0\" role=\"button\" aria-label=\"Ver v\u00ednculos relacionados\" data-hveid=\"CIIBEAE\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQ3fYKegUIggEQAQ\"><div class=\"niO4u\"><div class=\"kHtcsd\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/li><\/ul><\/div><\/div><div class=\"WaaZC\"><div id=\"DjAZaLXpJc2ZwbkPn_26mQY__52\" class=\"bsmXxe\"><div class=\"rPeykc\" data-hveid=\"CIoBEAE\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQo_EKegUIigEQAQ\"><span data-huuid=\"3066340827297104031\">El sistema PQRSD es una herramienta importante para garantizar el derecho de los ciudadanos a ser escuchados y a recibir una pronta respuesta por parte de las autoridades.\u00a0<\/span><span data-huuid=\"3066340827297104890\">A trav\u00e9s de este sistema, las entidades p\u00fablicas pueden mejorar sus procesos, identificar \u00e1reas de mejora y fortalecer la relaci\u00f3n con los ciudadanos.<\/span><\/div><\/div><div data-hveid=\"CIoBEAE\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQo_EKegUIigEQAQ\">\u00a0<\/div><div style=\"text-align: center;\" data-hveid=\"CIoBEAE\" data-ved=\"2ahUKEwi1qKyspY2NAxXNTDABHZ--LmMQo_EKegUIigEQAQ\"><a href=\"https:\/\/ww1.iser.edu.co\/iser\/qrsIG\/index.jsp\" target=\"_blank\" rel=\"noopener nofollow\">Ingresar al sistema PQRSDF<\/a><\/div><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5462\" class=\"ha-toggle__item-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5462\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"far fa-hand-pointer\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Preguntas y respuestas frecuentes<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5462\" class=\"ha-toggle__item-content\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5462\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc3e83b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc3e83b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d09ceb\" data-id=\"9d09ceb\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-06b476d elementor-widget elementor-widget-text-editor\" data-id=\"06b476d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfQu\u00e9 documento debo llevar el d\u00eda de la entrevista?<\/strong><\/em><\/p><p>Para la entrevista debe presentar su documento de identidad.<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0ef80e6\" data-id=\"0ef80e6\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-f83dfe8 elementor-widget elementor-widget-text-editor\" data-id=\"f83dfe8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfPuedo ir a la entrevista acompa\u00f1ado?<\/strong><\/em><\/p><p>S\u00ed. No hay problema en asistir acompa\u00f1ado, pero el acompa\u00f1ante no puede ingresar al sal\u00f3n donde se realizar\u00e1 la entrevista.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c0d1b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c0d1b3\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be8b0a0\" data-id=\"be8b0a0\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-4ecc81d elementor-widget elementor-widget-text-editor\" data-id=\"4ecc81d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><em><strong>\u00bfDebo asistir a la entrevista vestido de alguna forma en particular?<\/strong><\/em><p>Es importante aclarar que la forma de vestir no es un criterio de evaluaci\u00f3n de la entrevista, pero puede influir en la seguridad que usted pueda transmitir.<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e0d74e2\" data-id=\"e0d74e2\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-821e3e5 elementor-widget elementor-widget-text-editor\" data-id=\"821e3e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><em><strong>\u00bfCon cu\u00e1nto tiempo de anticipaci\u00f3n debo llegar a la Instituci\u00f3n?<\/strong><\/em><p>Deber\u00e1 llegar 30 minutos antes de la hora indicada.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-93aa1e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93aa1e0\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-944c9a2\" data-id=\"944c9a2\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-4586068 elementor-widget elementor-widget-text-editor\" data-id=\"4586068\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfSi se me olvid\u00f3 el edificio y sal\u00f3n de la entrevista qu\u00e9 puedo hacer?<\/strong><\/em><\/p><p>Si por alg\u00fan motivo se le olvidaron estos datos no debe preocuparse. El ingreso al Instituto estar\u00e1 personal de log\u00edstica gui\u00e1ndolo hacia donde debe dirigirse.<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-578a350\" data-id=\"578a350\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-6be85af elementor-widget elementor-widget-text-editor\" data-id=\"6be85af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfQu\u00e9 duraci\u00f3n tiene la entrevista?<\/strong><\/em><\/p><p>La duraci\u00f3n promedio del proceso de entrevista var\u00eda de acuerdo a la facultad a la que se va a presentar, aquellas que no realizan pruebas tienen un tiempo m\u00ednimo de 30 minutos. Los aspirantes a las facultades que realizan pruebas adicionales a la entrevista deben disponer de un tiempo de 1 a 4 horas.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad16b96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad16b96\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f80dee4\" data-id=\"f80dee4\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-0debf2b elementor-widget elementor-widget-text-editor\" data-id=\"0debf2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfQui\u00e9n realiza la entrevista?<\/strong><\/em><\/p><p>La entrevista puede ser realizada por la directora de Bienestar Institucional.<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b5be828\" data-id=\"b5be828\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-892d9a6 elementor-widget elementor-widget-text-editor\" data-id=\"892d9a6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfLas entrevistas son grupales?<\/strong><\/em><\/p><p>No, son individuales.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5b3e55 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a5b3e55\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d3ca97e\" data-id=\"d3ca97e\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-81dbafe elementor-widget elementor-widget-text-editor\" data-id=\"81dbafe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfCu\u00e1ndo publican los resultados de admisi\u00f3n?<\/strong><\/em><\/p><p>Los resultados de admisi\u00f3n se publicar\u00e1n seg\u00fan calendario academico, a trav\u00e9s de nuestra p\u00e1gina web www.iser.edu.co<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e73eed6\" data-id=\"e73eed6\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-93bb05e elementor-widget elementor-widget-text-editor\" data-id=\"93bb05e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfQu\u00e9 debo hacer si pasan m\u00e1s de 3 d\u00edas y no recibo la orden de matr\u00edcula por correo certificado?<\/strong><\/em><\/p><p>La orden de matr\u00edcula puede ser visualizada a trav\u00e9s de la p\u00e1gina web del instituto con el n\u00famero de documento del aspirante.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-2901c3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2901c3c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08a3880\" data-id=\"08a3880\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-e943659 elementor-widget elementor-widget-text-editor\" data-id=\"e943659\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><strong>\u00bf<em>Puedo pagar el valor de la matr\u00edcula sin la orden de matr\u00edcula?<\/em><\/strong><\/p><p>El Banco s\u00f3lo recibir\u00e1 el pago con la orden de matr\u00edcula expedida por el ISER.<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9ee76cf\" data-id=\"9ee76cf\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-2dddb6b elementor-widget elementor-widget-text-editor\" data-id=\"2dddb6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><strong>\u00bfEl valor de los derechos de inscripci\u00f3n es reembolsable?<\/strong><\/p><p>No.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-436ad80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"436ad80\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e395299\" data-id=\"e395299\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-9c941a7 elementor-widget elementor-widget-text-editor\" data-id=\"9c941a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfPuedo inscribirme si a\u00fan no he terminado el bachillerato?<\/strong><\/em><\/p><p>S\u00ed podr\u00e1 hacerlo, pero deber\u00e1 graduarse antes de iniciar clases.<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-38af748\" data-id=\"38af748\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-ae43281 elementor-widget elementor-widget-text-editor\" data-id=\"ae43281\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfPuedo inscribirme si a\u00fan no he definido mi situaci\u00f3n militar?<\/strong><\/em><\/p><p>Si puede inscribirse, y si es llamado a prestar el servicio militar, tendr\u00e1 que radicar la solicitud de reserva de cupo en la Oficina de Admisiones.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-fa92dcf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa92dcf\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ead5847\" data-id=\"ead5847\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-0186022 elementor-widget elementor-widget-text-editor\" data-id=\"0186022\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfCu\u00e1les son las fechas para realizar un proceso de transferencia externa o interna?<\/strong><\/em><\/p><p>Los casos de transferencia ser\u00e1n estudiados en cada uno de los procesos de admisi\u00f3n. Adicionalmente, se informa que la Facultades sobre dicho proceso.<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7eea812\" data-id=\"7eea812\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-2a2264a elementor-widget elementor-widget-text-editor\" data-id=\"2a2264a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfPuedo solicitar cr\u00e9dito para pagar el valor de la matr\u00edcula?<\/strong><\/em><\/p><p>S\u00ed. Puede encontrar en la p\u00e1gina web del instituto las alternativas para solicitar cr\u00e9dito educativo.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"elementor-section elementor-top-section elementor-element elementor-element-6935536 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6935536\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40fa999\" data-id=\"40fa999\" data-element_type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-f6a085b elementor-widget elementor-widget-text-editor\" data-id=\"f6a085b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em><strong>\u00bfPuedo cursar dos programas de manera simult\u00e1nea?<\/strong><\/em><\/p><p>Si, solo debe cumplir con el promedio para realizar la simultaneidad.<\/p><\/div><\/div><\/div><\/div><div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a8ace83\" data-id=\"a8ace83\" data-element_type=\"column\">\u00a0<\/div><\/div><\/section>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5463\" class=\"ha-toggle__item-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5463\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"fas fa-heading\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Glosario<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5463\" class=\"ha-toggle__item-content\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5463\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.iser.edu.co\/index.php\/transparencia-y-acceso-a-la-informacion-publica\/\" target=\"_blank\" rel=\"noopener\">Ver Glosario<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5464\" class=\"ha-toggle__item-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5464\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Carta de Trato Digno al Ciudadano<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5464\" class=\"ha-toggle__item-content\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5464\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.iser.edu.co\/wp-content\/uploads\/2024\/08\/CARTA-TRATO-DIGNO-1.pdf\" target=\"_blank\" rel=\"noopener\">Ver carta de trato digno<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5465\" class=\"ha-toggle__item-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5465\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"fas fa-book\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Manual de Atenci\u00f3n al Ciudadano<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5465\" class=\"ha-toggle__item-content\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5465\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.iser.edu.co\/wp-content\/uploads\/2024\/08\/2.1-Manual-de-Atencion-al-Ciudadano1.pdf\" target=\"_blank\" rel=\"noopener\">Ver manual de atenci\u00f3n al ciudadano<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5466\" class=\"ha-toggle__item-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5466\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"fas fa-user-check\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Caracterizaci\u00f3n de usuarios<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5466\" class=\"ha-toggle__item-content\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5466\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.iser.edu.co\/wp-content\/uploads\/2025\/05\/CARACTERIZACION-DE-GRUPOS-DE-VALOR-ISER-2023.pdf\" target=\"_blank\" rel=\"noopener\">Ver caraterizaci\u00f3n de usuarios<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5467\" class=\"ha-toggle__item-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5467\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"hm hm-chat-bubble\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Canales de atenci\u00f3n al Usuario<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5467\" class=\"ha-toggle__item-content\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5467\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.iser.edu.co\/index.php\/canales-de-atencion-a-la-ciudadania\/\" target=\"_blank\" rel=\"noopener\">Ver canales de atenci\u00f3n al usuario<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5468\" class=\"ha-toggle__item-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5468\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"fab fa-servicestack\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Tr\u00e1mites y servicios, otros procedimientos administrativos y consultas de acceso a informaci\u00f3n p\u00fablica<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5468\" class=\"ha-toggle__item-content\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5468\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.iser.edu.co\/index.php\/tramites-y-servicios\/\" target=\"_blank\" rel=\"noopener\">Ver tr\u00e1mites y servicios<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-5469\" class=\"ha-toggle__item-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"ha-toggle__item-content-5469\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"fas fa-hand-sparkles\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Atenci\u00f3n a requerimientos efectuados por pueblo o comunidad ind\u00edgena en idioma diferente al castellano<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-5469\" class=\"ha-toggle__item-content\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-5469\">\n\t\t\t\t\t\t<p>Con el fin de garantizar el ejercicio total y efectivo de los derechos de grupos \u00e9tnicos minoritarios (ind\u00edgenas, comunidades afrocolombianas, palenqueras o raizales y pueblos gitanos), se inicia la interacci\u00f3n identificando si la persona puede comunicarse en espa\u00f1ol, o si necesita int\u00e9rprete.<\/p><p>En este \u00faltimo caso, si no tiene un acompa\u00f1ante que hable espa\u00f1ol, debe ped\u00edrsele a la persona que explique con se\u00f1as la solicitud o entregue los documentos, con el objeto de revisarlos y comprender cu\u00e1l es la solicitud o tr\u00e1mite que requiere.<\/p><p>En el evento de no ser posible la comunicaci\u00f3n, se le indicar\u00e1 que deje por escrito la solicitud o se proceder\u00e1 a grabar su petici\u00f3n, para solicitar el apoyo t\u00e9cnico del Ministerio de Cultura como enlace en la b\u00fasqueda y designaci\u00f3n de un int\u00e9rprete para atender el requerimiento.<\/p><p>Para la atenci\u00f3n de requerimientos efectuados por un pueblo o comunidad ind\u00edgena en idioma diferente al castellano, se deben realizar los siguientes pasos:<\/p><p>\u00a0<\/p><ol><li>Si la persona no puede comunicarse en castellano, se le debe solicitar que exprese su petici\u00f3n en forma escrita o verbal grabando su petici\u00f3n en la lengua nativa.<\/li><li>Se debe proceder a identificar la regi\u00f3n de la que proviene el peticionario, para de ese modo establecer el pueblo o grupo \u00e9tnico al que pertenece.<\/li><li>La grabaci\u00f3n o manuscrito debe remitirse desde el correo pqrs@iser.edu.co\u00a0al Ministerio de Cultura a fin de obtener el apoyo t\u00e9cnico.<\/li><li>El mencionado Ministerio designar\u00e1 el traductor escogido de la lista elaborada para tal fin e indicar\u00e1 los honorarios, los que ser\u00e1n acordados entre la entidad y el traductor.<\/li><li>Asignado el traductor y establecidos los honorarios y una vez se obtenga la traducci\u00f3n del documento se enviar\u00e1 al \u00e1rea responsable de la respuesta.<\/li><li>La respuesta se enviar\u00e1 al Ministerio de Cultura para que se efect\u00fae el tr\u00e1mite de traducci\u00f3n y culminado, se proceder\u00e1 a su remisi\u00f3n al peticionario.<\/li><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-54610\" class=\"ha-toggle__item-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"ha-toggle__item-content-54610\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"fas fa-hands-helping\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Pol\u00edtica de Atenci\u00f3n al Ciudadano<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-54610\" class=\"ha-toggle__item-content\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-54610\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.iser.edu.co\/wp-content\/uploads\/2024\/08\/1.1-Documento-de-Politica-Atencion-al-Ciudadano-1.pdf\" target=\"_blank\" rel=\"noopener\">Ver pol\u00edtica de atenci\u00f3n al ciudadano.<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"ha-toggle__item\">\n\t\t\t\t\t<div id=\"ha-toggle__item-title-54611\" class=\"ha-toggle__item-title\" data-tab=\"11\" role=\"tab\" aria-controls=\"ha-toggle__item-content-54611\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-icon ha-toggle__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--closed\"><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__icon--opened\"><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-toggle__item-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-icon\"><i aria-hidden=\"true\" class=\"far fa-address-book\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ha-toggle__item-title-text\">Directorio Institucional<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"ha-toggle__item-content-54611\" class=\"ha-toggle__item-content\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"ha-toggle__item-title-54611\">\n\t\t\t\t\t\t<p><a href=\"https:\/\/www.iser.edu.co\/index.php\/directorio-administrativo\/\" target=\"_blank\" rel=\"noopener\">Ver directorio institucional.<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n al Ciudadano y Servicios Servicio al p\u00fablico, normas, formularios y protocolos de atenci\u00f3n Formulario electr\u00f3nico de pqrdsyf PQRSD son las siglas que representan &#8220;Peticiones, Quejas, Reclamos, Sugerencias y Denuncias&#8221;.\u00a0Es un sistema que permite a los ciudadanos expresar sus inquietudes, reclamos o sugerencias a las autoridades o entidades p\u00fablicas, con el objetivo de mejorar la&#8230;<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_18085\" class=\"pvc_stats all  \" data-element-id=\"18085\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 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class=\"pvc_clear\"><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.iser.edu.co\/index.php\/wp-json\/wp\/v2\/pages\/18085"}],"collection":[{"href":"https:\/\/www.iser.edu.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iser.edu.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iser.edu.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iser.edu.co\/index.php\/wp-json\/wp\/v2\/comments?post=18085"}],"version-history":[{"count":0,"href":"https:\/\/www.iser.edu.co\/index.php\/wp-json\/wp\/v2\/pages\/18085\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.iser.edu.co\/index.php\/wp-json\/wp\/v2\/media?parent=18085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}